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Terms of Service

Last updated: 28 October 2026

These Terms govern your use of the phoenixcarsEV electric car-sharing service, provided by PHOENIX CARS SINGLE MEMBER P.C. (PHOENIX CARS ΜΟΝΟΠΡΟΣΩΠΗ Ι.Κ.Ε.), Patriarchou Athinagora & Iasonidou 1, 546 29 Efkarpia, Thessaloniki, Greece, Γ.Ε.ΜΗ. 173891404000, VAT EL802298995. By creating an account you agree to these Terms and to our Privacy Policy.

This is a template provided for development and should be reviewed by a qualified legal advisor before production use. It is not legal advice.

1. Eligibility

You must be at least 18 years old and hold a valid driving licence issued in the EU/EEA (any category, including AM, A or B). You agree to upload accurate photographs of your licence for verification, and confirm the information you provide is true.

2. Your account

You are responsible for keeping your login credentials secure and for all activity under your account. Accounts are activated only after your driving licence has been verified: automatically when every check passes (licence reading and, with your consent, a live selfie compared with the licence photo), otherwise after review by our team. You must not use someone else's licence or let anyone else use your account.

3. Use of vehicles

  • Drive lawfully and follow the highway code at all times.
  • Keep vehicles within permitted operating zones (geofenced areas).
  • Leaving the service area during a ride, or entering a restricted zone, adds an out-of-zone fee to that ride (currently €25, charged at most once per ride). The app warns you with a sound when you are 500 m and 200 m from the edge. A ride can only be ended inside the service area.
  • Do not sublet, race, or use vehicles for illegal purposes.
  • Report damage, faults or accidents promptly.

4. Personal data

We process your personal data — including your name, contact details, date of birth, driving licence images and (with your explicit consent) your sign-up selfie — to provide and secure the service, as described in our Privacy Policy. By signing up you consent to this processing.

5. Fees

Trips are billed according to the pricing shown at the time of booking. Payment is processed by our payment provider.

6. Liability

To the extent permitted by law, phoenixcarsEV is not liable for indirect or consequential loss. Nothing in these Terms limits liability that cannot be limited by law.

7. Termination

We may suspend or close accounts that breach these Terms. You may delete your account at any time in the app (Account → Delete account), at phoenixcars.gr/delete-account, or by contacting privacy@phoenixcars.gr.

8. Mobile apps

Our iOS and Android apps are licensed to you, not sold, for personal use with the service under these Terms. If you downloaded the app from the Apple App Store or Google Play, the following also applies:

  • These Terms are between you and phoenixcarsEV, not Apple or Google. phoenixcarsEV, not Apple or Google, is responsible for the app, its maintenance, support, and any claims relating to it (including product liability, legal or regulatory compliance, and intellectual property).
  • Apple and Google have no obligation to provide maintenance or support for the app. If the app fails to conform to any applicable warranty, you may notify Apple, which may refund the purchase price (if any); to the maximum extent permitted by law Apple has no other warranty obligation.
  • You confirm you are not located in a country subject to an embargo, and are not on any government list of prohibited or restricted parties.
  • Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you as they relate to the iOS app.
  • The app store's own terms of use also apply to your use of the app.

Questions or complaints about the app: phoenixcars.gr/support.

9. Changes

We may update these Terms. Continued use after changes means you accept the updated Terms.