Support
We're here to help with your account, rides, payments and the app.
Contact us
Fastest: open the app (or your account on this site) and go to Support. You can chat with our team and attach photos.
- Email: hello@phoenixcars.gr
- Privacy and data requests: privacy@phoenixcars.gr
Accident or emergency
If anyone is hurt, call 112 first. Then stop the car safely, keep the ride open and contact us in the app.
Frequently asked questions
What is phoenixcarsEV?
Self-service electric car-sharing with the Citroën Ami. Find a car nearby, unlock it from your phone, drive, and pay by the minute.
How do I sign up?
Create an account, photograph both sides of your driving licence (any category works, even a motorcycle licence) and take a short live selfie. When everything checks out your account is activated straight away; otherwise our team reviews it, usually within a day.
What does it cost?
You pay a small unlock fee plus a per-minute rate while you drive. Top up your wallet in advance and each trip is deducted from your credit.
How do I unlock a car?
Open the app, pick an available Ami on the map, photograph its four sides so any existing marks are logged, then tap unlock. Lock it again to end the trip.
Where can I drive and park?
Drive and park inside the service area, the green zone on the map. During a ride the app sounds a warning when you are 500 m and 200 m from its edge. Leaving the service area adds an out-of-zone fee to the ride, and a ride can only be ended inside the green zone.
Is my personal data safe?
Yes. Passwords are hashed and your licence images are encrypted at rest (AES-256-GCM). You can delete your account at any time, in the app or at phoenixcars.gr/delete-account. See our Privacy Policy.